Refund policy

Returns

We want you to be happy with your purchase from NovaNest. If you are not satisfied with your order, please contact us within 14 days of receiving your item.

To be eligible for a return, items must be unused, in their original condition, and in the original packaging when possible.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at support@novanestshop.com with your order number and photos of the item.

Refunds

Once we receive and inspect your return request, we will notify you about the status of your refund. Approved refunds will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Contact Us

For questions about returns or refunds, contact us at support@novanestshop.com